State Farm® Insurance Agent Sarah Shay
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Laramie Chaffin
October 31, 2025
5
out of
5
rating by Laramie Chaffin
"No matter who i work with in this office im always very happy. Trent is not new to State Farm but new to our area and he took great care of me"
We responded:
"Laramie, thank you for your kind words. I'm happy to hear that Anjalee has been able to assist you with your policies. We appreciate your feedback and look forward to continuing to support you. - Sarah Shay - State Farm Insurance Agent, O'Fallon, MO"
Tony Obradovic
October 30, 2025
5
out of
5
rating by Tony Obradovic
"Anjalee was great to work with. She built an insurance bundle and then collaborated with me to refine it based on my needs. She explained each option, provided multiple variations, and demonstrated great patience, responsiveness, and professionalism throughout the process."
We responded:
"Thank you, Tony! I'm happy to hear that Anjalee provided such a positive experience while working with you. Her dedication to tailoring insurance options and her professionalism are truly appreciated. If you have any more questions or need further assistance, feel free to reach out!"
crystal jones
October 29, 2025
5
out of
5
rating by crystal jones
"Anjalee at State Farm is always such a pleasure to work with! She is prompt, thorough, helpful and always has such a happy attitude! When I have to call to ask questions or make changes, it's a pleasant experience and the usual dread of having to do something like this is none existent!"
We responded:
"Thank you for your wonderful feedback, Crystal! I'm delighted to hear that Anjalee has made your experience with us so enjoyable and stress-free. We appreciate your kind words and are always here to help with any questions or changes you might have. Thanks for choosing us!"
deanna price
October 29, 2025
5
out of
5
rating by deanna price
"Anjalee was an excellent help, and was able to answer all of my questions! She ALWAYS goes above and beyond!"
We responded:
"Thank you for the wonderful review, Deanna! Austin is a fantastic asset to our team and we’re happy to hear he was able to help you with your insurance needs."
Ramana Reddy V
October 27, 2025
5
out of
5
rating by Ramana Reddy V
"Trent was responsive and great to work with."
We responded:
"Thank you, Ramana Reddy, for your feedback! I'm happy to hear that Trent was responsive and great to work with. Our team is dedicated to providing excellent service. Let us know if you need anything else!"
Daniel Hermano
October 24, 2025
5
out of
5
rating by Daniel Hermano
"This is a lovely environment thank you for your support!"
We responded:
"Thank you, Daniel! I'm happy you enjoyed the environment and felt supported. Your feedback means a lot to us. Let us know if there's anything else we can do for you!"
Greg Kahler
October 23, 2025
5
out of
5
rating by Greg Kahler
"Trent was phenomenal and easy to work with. Professional and kind. I plan on returning to him for more in the future."
We responded:
"Thank you, Greg! I'm glad to hear that Trent provided such a professional and kind experience. We appreciate your trust and look forward to assisting you with your insurance needs again. Let us know if there's anything else we can do for you!"
Luis Agosto
October 21, 2025
5
out of
5
rating by Luis Agosto
"Extremely knowledgeable, kind, and friendly people very professional. They are the best."
We responded:
"Thank you, Luis! I'm happy to know you found our team knowledgeable and friendly. We strive to provide the best service possible. If you need anything else, feel free to reach out!"
Angela Rauh
October 21, 2025
5
out of
5
rating by Angela Rauh
"Anjalee always helps me every time I need help. She is super nice and fast with her responses to my texts"
We responded:
"Angela, thank you for your wonderful feedback! I'm happy to hear that Anjalee has been providing you with such prompt and friendly assistance. Our team is dedicated to offering the best service possible. Let us know if there's anything else we can do for you!"
DSM 10210
October 18, 2025
5
out of
5
rating by DSM 10210
"Lorelei. Was a great pleasure to speak to someone who legitimately cared about my overall satisfaction from pricing, peace of mind, and detailed understanding. You can put a price on that. I would have paid double."
We responded:
"Thank you! I'm happy to hear that Lorelei made such a positive impact on your experience. Our team is dedicated to ensuring you feel valued and understood. If you ever need anything else, feel free to reach out!"
Kyla Snaza
October 17, 2025
5
out of
5
rating by Kyla Snaza
"Trent at Sarah Shay State Farm gives amazing service! He was very friendly and knowledgeable; he did a great job explaining the quotes to me and helping me understand insurance. I highly recommend this office!"
We responded:
"Thank you, Kyla! I'm happy to hear that Trent provided you with such excellent service. We appreciate your recommendation and are always here to help with any insurance questions you might have. Let us know if there's anything else we can assist you with!"
Greg Look
October 13, 2025
5
out of
5
rating by Greg Look
"Everything was good. He was very helpful."
We responded:
"Thank you for taking the time to leave us a review, Greg. Our State Farm office in Saint Louis would be nothing without policyholders like you!"
emma stone
October 12, 2025
5
out of
5
rating by emma stone
"Amazing service! Lorelei helped me set up my life term insurance quickly and with an affordable price too. Thank you State Farm!"
We responded:
"Emma, thank you for your wonderful feedback! I'm delighted to hear that Lorelei was able to assist you efficiently and find an affordable solution for your life term insurance. We appreciate your confidence in us. If you have any more questions or need further assistance, feel free to reach out anytime!"
Devlin Carter
October 10, 2025
5
out of
5
rating by Devlin Carter
"Reposting my google review from several years ago because the service and care from Sarah and her team is just that good! I look forward to continuing to use them in the future. Trent helped me out most recently and he’s great!"
We responded:
"Devlin, we love seeing reviews like this! It is a top priority in our office to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. Our office is there for you whenever you need us and is honored you have chosen our office to help protect what matters most. "
Tess Miley
October 9, 2025
5
out of
5
rating by Tess Miley
"Lorelei was the absolute best! She was so helpful and extremely knowledgeable, I felt so comfortable working with her. 10/10 recommend!"
We responded:
"Thank you, Tess! I'm delighted to hear that Lorelei provided such helpful and knowledgeable service. Your comfort and satisfaction are important to us. We appreciate your recommendation! Let us know if there's anything else we can assist you with."
EllaBleu Ramirez
October 9, 2025
5
out of
5
rating by EllaBleu Ramirez
"Spectacular Service from Lorelei at State Farm! Working with Lorelei has been an absolute pleasure! From the moment I reached out, she went above and beyond to make everything easy, clear, and stress-free. Her professionalism, kindness, and deep knowledge of insurance made me feel completely confident that I was in the best hands. She takes the time to explain every detail, answers every question with patience, and genuinely cares about helping you find the right coverage. Lorelei doesn’t just provide insurance — she provides peace of mind. I’ve never had such a smooth experience, and I couldn’t recommend her more highly. If you’re looking for someone who combines expertise with genuine customer care, ask for Lorelei. She’s a true gem at State Farm!"
We responded:
"Thank you, EllaBleu, for your wonderful feedback! I'm so happy to hear about your positive experience with Lorelei. Her dedication to providing exceptional service and peace of mind is truly valued in our office. We’re grateful to have her on our team. If you ever need anything else, feel free to reach out!"
Bianca Nuñez
October 9, 2025
5
out of
5
rating by Bianca Nuñez
"Sarah’s office is so helpful with everything I need, Lorelei was so thoughtful and nice I couldn’t have had a better experience with her!"
We responded:
"Bianca, thank you for your wonderful feedback! I'm happy to hear that Lorelei provided you with such a thoughtful and pleasant experience. Our team is dedicated to being helpful and supportive. Let us know if there's anything else we can assist you with!"
Terry Landry
October 9, 2025
5
out of
5
rating by Terry Landry
"Lorelei is hands down the best insurance agent I’ve worked with. She’s knowledgeable, caring, and truly takes the time to understand your needs. She made everything easy to understand, responded quickly, and went above and beyond to make sure I had the right coverage. If you want someone who treats you like family and looks out for your best interest, Lorelei is the one to call. Highly recommend!"
We responded:
"Thank you, Terry! I'm so happy to hear about your positive experience with Lorelei. She truly cares about providing excellent service and making sure your needs are met. If you ever need anything else, feel free to reach out!"
Dani Ocegueda
October 9, 2025
5
out of
5
rating by Dani Ocegueda
"I highly recommend Lorelei, she’s a great help!"
We responded:
"Thank you, Dani! I'm delighted to hear that Lorelei was such a great help to you. We appreciate your recommendation and are here for any of your insurance needs. Let us know if there's anything else we can do for you!"
Nicholas Jacob
October 3, 2025
5
out of
5
rating by Nicholas Jacob
"I can't recommend Lorelei at State Farm highly enough! From the moment I reached out, they were professional, friendly, and incredibly knowledgeable. They took the time to explain all my options in clear terms and helped me find the perfect coverage for my needs—without ever making me feel rushed or pressured. What really stood out was their attention to detail and commitment to customer service. Whether it was answering my (many) questions or quickly following up on paperwork, Lorelei went above and beyond every step of the way. It's rare to find someone who genuinely cares and makes the process this easy. If you're looking for a trustworthy, responsive, and supportive insurance agent, look no further. I feel completely confident knowing I have Lorelei and the State Farm team in my corner!"
We responded:
"Thank you, Nicholas, for your wonderful feedback! I'm so happy to hear about your positive experience with Lorelei. Her dedication to providing clear information and exceptional service truly makes a difference. We’re grateful to have her on our team and are delighted to know you feel supported and confident with your coverage. If you ever have more questions or need assistance, feel free to reach out anytime!"
tabitha klotz
October 3, 2025
5
out of
5
rating by tabitha klotz
"Lorelei was a great help to me she was kind and patient, I felt it was more than making a sale to her she actually care about what decision felt comfortable for me ."
We responded:
"Thank you for your feedback, Tabitha! I'm happy to hear that Lorelei provided you with such attentive and caring service. Our team always aims to prioritize your comfort and needs. If you have any more questions or need further assistance, feel free to reach out anytime!"
Debbie Figueroa
September 8, 2025
5
out of
5
rating by Debbie Figueroa
"Kari is a fantastic agent! She is extremely fast, quick thinking, helpful and super friendly. She got me an incredible policy and price. No one can go wrong with Kari handling your policy."
We responded:
"Thank you, Debbie! I'm happy to hear that Kari provided you with such excellent service and a great policy. Our team is dedicated to making sure you have the best experience possible. If you ever need anything else, feel free to reach out!"
Dakota Thevel
August 20, 2025
5
out of
5
rating by Dakota Thevel
"Kari has been great to work with because her communication is great and she has a ton of knowledge about their products. They don’t try to sell you on what you don’t need."
We responded:
"Dakota, thank you for sharing your experience! I'm happy to hear that Kari's communication and expertise have made a positive impact. We always aim to provide honest and helpful service. Let us know if there's anything else we can assist you with!"
David Hickle
August 19, 2025
5
out of
5
rating by David Hickle
"Great insurance company with prompt customer service. Anjalee is very prompt in her communication & customer service"
We responded:
"Hey, David! Thanks so much for sharing that Anjalee was able to provide prompt communication and service. I'm happy your experience with our insurance office has been quick and helpful. We really appreciate you taking the time to leave your feedback."
Robin tarver
August 18, 2025
5
out of
5
rating by Robin tarver
"Kari was fantastic to work with!"
We responded:
"Thank you, Robin! I'm happy to hear that Kari provided you with such a fantastic experience. Our team is dedicated to delivering excellent service, and it's wonderful to know we met your expectations. If you need anything else, feel free to reach out!"