State Farm® Insurance Agent Sarah Shay
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Carla Falwell
March 17, 2026
5
out of
5
rating by Carla Falwell
"Annjalee is so amazing to work with! She has the best customer service!!"
We responded:
"Thank you, Carla! I'm happy to hear that Anjalee provided you with such outstanding service. Our team is dedicated to offering the best customer experience possible. Let us know if there's anything else we can assist you with!"
Kaitlynn Wall
March 12, 2026
1
out of
5
rating by Kaitlynn Wall
"I’m writing this review on behalf of my elderly parents, who have been customers with State Farm—for the past 18 years. After nearly two decades of loyalty, the way they’ve been treated is extremely disappointing. In 2024, their home sustained significant hail damage to both the roof and siding. Since then, nothing has been done to address the issue. They’ve had four separate roofing companies inspect the damage, and every single one confirmed it is clearly hail damage. Their roof is now leaking into the house, yet their calls have gone unanswered. I live less than two miles away and experienced the same storm. My insurance company approved and replaced my roof within two weeks. On top of that, more than 15 homes in our neighborhood have had their roofs replaced due to hail damage from the same storm. Because this has gone unresolved for so long, my parents are now facing the reality of having to pay for the roof out of their own retirement savings just to stop the damage to their home. It’s incredibly frustrating to see an insurance company ignore longtime customers—especially elderly homeowners—who have faithfully paid their premiums for years just to be left dealing with a leaking roof. This situation is unacceptable and honestly shameful..."
We responded:
"Hi, Kaitlynn. Thank you for sharing your concerns. We want to clarify that our office does not have a record of you as a current or past customer, and the situation you’re describing would be a claim that is handled through the State Farm Claims Department. Claims inspections, determinations, and payments are managed by that department rather than our local office. Our role as an agency is to review coverage with customers when policies are established and to help guide them through the process, but the final claim decisions are made by the claims team based on the policy terms and inspection results. We understand this has been frustrating for your parents, and we encourage them to stay in contact with their claims representative for any additional review or updates regarding their file."
David Fogelbach
March 12, 2026
5
out of
5
rating by David Fogelbach
"Anjalee was an absolute help in a bind I was in with needing insurance quickly. She met every need I needed. Quickly and promptly. I would Highly recommend State Farm insurance to any of my friends and family because of how well she helped me handle my situation. Thank You Anjalee and State Farm!"
We responded:
"Thank you, David, for sharing your experience! I'm happy to hear that Anjalee was able to assist you promptly and meet your insurance needs. Your recommendation means a lot to us. If there's anything else we can do for you, just let us know!"
Pamela Lewis
March 11, 2026
5
out of
5
rating by Pamela Lewis
"Dylan was very helpful and patient. He made the policy easy to sign up and understand"
We responded:
"Thank you for your review, Pamela! I'm happy to hear that Dylan was able to assist you effectively and make the process smooth. Our team is always here to support you with any questions or needs you may have. Let us know if there's anything else we can do for you!"
Sarah
March 2, 2026
5
out of
5
rating by Sarah
"Awesome people here"
We responded:
"Thank you, Sarah! I'm happy you think so highly of our team. We’re always here to provide you with the best service possible. Let us know if you need anything else!"
LaDasia Harris
February 28, 2026
5
out of
5
rating by LaDasia Harris
"Lorelei is such a doll. She helped me with getting great and affordable insurance, going above and beyond reaching out to me. She is very professional, knowledgeable, kind, and great with communication. She helped me way more than she knows and I really appreciate her and her efforts to help customers get what they need. Highly recommended. She needs a raise !"
We responded:
"Thank you, LaDasia, for your wonderful feedback! I'm so happy to hear that you received great and affordable insurance with exceptional service. Our team's dedication and professionalism truly make a difference. If you ever need anything else, feel free to reach out!"
Mohoyadin Muhumed
February 27, 2026
5
out of
5
rating by Mohoyadin Muhumed
"Amazing customer service! This place operates very smoothly. As soon as you enter or call, you are welcomed and connected with an agent. I had the privilege of being helped by Dylan, who was extremely knowledgeable, friendly, and a pleasure to work with. He listened carefully and efficiently found a solution for all my needs. I am thankful to Sarah Shay for hiring, training, and promoting such a fantastic agent like Dylan, and Anjalee, who is dedicated to assisting with our insurance needs. I have been a customer of Sarah Shay for 5 years and have no plans to leave!"
We responded:
"Thank you, Mohoyadin, for your wonderful feedback! I'm delighted to hear about your positive experience with Dylan and Anjalee. It's great to know that our team's dedication and expertise have made a lasting impression on you. We truly value your loyalty over the past five years and look forward to continuing to serve your insurance needs. If there's anything else we can do for you, just let us know!"
Michael Green
February 26, 2026
5
out of
5
rating by Michael Green
"this office is fantastic, went above and beyond to help me out, Trent worked with me and explained everything and got me a great rate. would highly recommend them."
We responded:
"Michael, thank you for your fantastic review! I'm glad to hear that Trent was able to assist you and provide a great rate. We appreciate your recommendation and are here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
Victoria Cummins
February 25, 2026
5
out of
5
rating by Victoria Cummins
"I started looking into getting homeowners insurance and needed it quickly. Within a few moments of submitting my quote Lorelei Martin was getting in touch with me. I unfortunately couldn’t talk over the weekend but first thing Monday morning I heard from her. She worked so well with my schedule, was responsive to any questions I had, and was such a joy to work with. She made the process so seamless and we had some laughs along the way. Very happy to have her as our agent."
We responded:
"Thank you, Victoria! I'm glad to hear that our team was able to assist you effectively with your insurance needs. It's great to know the process was enjoyable and seamless for you. If you have any more questions or need further assistance, feel free to reach out anytime!"
Kalane Johnson
February 23, 2026
5
out of
5
rating by Kalane Johnson
"Lorelei was absolutely wonderful! She was attentive to me when I was seeking a quote without being overbearing, she gave me plenty of information without making me feel like my head was gonna explode and found me an amazing deal for my needs with great deals! If they allowed me to give her 10 stars, I would :))))"
We responded:
"Kalane, thank you for your fantastic feedback! I'm so happy to hear that you received attentive and informative service while finding a great deal. We truly value your kind words and are here to assist with any future needs. Let us know if there's anything else we can do for you!"
linsey hunt
February 20, 2026
5
out of
5
rating by linsey hunt
"Always a pleasure working with this office! Was able to get my i surance swapped from my old car to my new with no issues and quickly!"
We responded:
"Linsey, thank you for your wonderful feedback! I'm happy to know that the process of swapping your insurance was smooth and efficient. If there's anything else we can assist you with, feel free to reach out. Thanks for choosing us!"
Reihly Medley
February 13, 2026
5
out of
5
rating by Reihly Medley
"Trent did a great job! he was very patient and helped me understand and process everything easily!"
We responded:
"Thank you, Reihly! I'm happy to hear that our tem was able to assist you with patience and clarity. We are dedicated to making the process as smooth as possible for you. If you have any more questions or need further assistance, feel free to reach out!"
Debbie Figueroa
February 13, 2026
5
out of
5
rating by Debbie Figueroa
"Anjalee is a fantastic agent! She is extremely fast, quick thinking, helpful and super friendly. She got me an incredible policy and price. No one can go wrong with Anjalee handling your policy."
We responded:
"Thank you, Debbie! I'm happy to hear that Kari provided you with such excellent service and a great policy. Our team is dedicated to making sure you have the best experience possible. If you ever need anything else, feel free to reach out!"
Carolina Roberts
February 12, 2026
5
out of
5
rating by Carolina Roberts
"Lorelei is amazing"
We responded:
"Thank you, Carolina! I'm glad to know you had a great experience with our team. We're committed to delivering outstanding service. If you need anything else, feel free to reach out!"
Dionne Liddell
February 10, 2026
5
out of
5
rating by Dionne Liddell
"I recently switched over to this agent and so far they have been professional, courtesy and quick to respond with all policy challenges or other requests I have had!"
We responded:
"Thank you, Dionne, for your wonderful feedback! I'm glad to hear that you've found our team professional and responsive. If you have any more requests or questions, feel free to reach out anytime. We’re here to help!"
Carol Tonnsen
February 6, 2026
5
out of
5
rating by Carol Tonnsen
"Trent was very patient and helpful."
We responded:
"Thank you, Carol! I'm happy to hear that our office was patient and helpful during your experience. Our team is dedicated to providing excellent service, and it's great to know we met your expectations. If you need anything else, feel free to reach out!"
Julie H
February 5, 2026
5
out of
5
rating by Julie H
"All of my questions and policy changes were handled promptly and efficiently by Anjalee. She was great at helping me get all of my cars switched when I needed policy changes"
We responded:
"Hey, Julie! Thanks for letting us know that Anjalee handled your questions and policy changes promptly and helped get your cars switched when updates were needed. We appreciate you sharing your experience with your homeowners, boat and watercraft, and auto insurance, and we’re grateful you took the time to leave a review."
Jackie Brannon
February 4, 2026
5
out of
5
rating by Jackie Brannon
"Excellent service from the team! Dylan was patient and professional as we discovered my needs. Thank you!"
We responded:
"Thank you, Jackie! I'm happy to hear that Dylan provided you with such patient and professional service. Our team is dedicated to understanding and meeting your needs. If there's anything else we can do for you, just let us know!"
Sandra Smith
February 3, 2026
5
out of
5
rating by Sandra Smith
"Anjalee, was very helpful in getting the best policy for what I need, very friendly and noligable."
We responded:
"Sandra, thank you for your wonderful feedback! I'm happy to hear that Anjalee was able to assist you in finding the right policy. Our team is dedicated to providing knowledgeable and friendly service. Let us know if there's anything else we can do for you!"
Alen Bradaric
January 27, 2026
5
out of
5
rating by Alen Bradaric
"Very detailed, thorough and easy going. Great customer service and experience overall."
We responded:
"Thank you, Alen! I'm happy you found our service detailed and easygoing. Providing a great customer experience is important to us. Let us know if there's anything else we can assist you with!"
Lucy Gobber
January 15, 2026
5
out of
5
rating by Lucy Gobber
"Lorelei helped me get insured. She was very nice, patient when i needed to retrieve information, and explained everything very clearly. She also was not pushy when i declined add-ons to my policy which i really appreciated. Great and easy experience!"
We responded:
"Thank you, Lucy! I'm so happy to hear about your positive experience with Lorelei. It's wonderful that she was able to assist you with patience and clarity. We appreciate your feedback and are always here to help with any future needs. Let us know if there's anything else we can do for you!"
Adrienne Noone
January 14, 2026
5
out of
5
rating by Adrienne Noone
"Just the best team of people! They always go out of their way to assist us. 5 star service with every call!!!"
We responded:
"Adrienne, thank you so much for your wonderful feedback! I'm happy to hear that our team consistently provides you with top-notch service. We're always here to assist you with any needs you may have. Thanks for choosing us!"
JP Mawi
January 14, 2026
5
out of
5
rating by JP Mawi
"I had an excellent experience with Dylan! He was prompt, professional, and very helpful with my commercial insurance quote. Made the whole process easy and transparent. Highly recommend them for any insurance needs!"
We responded:
"Thank you, JP Mawi! I'm glad to hear that Dylan provided you with such a positive experience. It's wonderful to know that the process was smooth and transparent for you. If you ever need assistance again, feel free to reach out!"
Dwayne Fortner
January 7, 2026
5
out of
5
rating by Dwayne Fortner
"Dylan Kowalski at State Farm was fantastic to work with. He helped me get both auto and home insurance at a great price and made the process simple and painless. He was friendly, knowledgeable, and always quick to respond to my questions. I’m very happy with the coverage and the service I received. 👍🏽"
We responded:
"Thank you, Dwayne! I'm glad to hear that Dylan provided you with such excellent service and made the process easy for you. It's wonderful to know you're satisfied with your coverage and the assistance you received. If you have any more questions or need further assistance, feel free to reach out anytime!"
Caleb Fagan
January 7, 2026
5
out of
5
rating by Caleb Fagan
"Had an easy experience getting a quote and ended up being a great option. Thanks to Dylan for helping us out and walking through everything."
We responded:
"Caleb, thank you for sharing your experience! I'm happy to hear that getting a quote was easy and that Dylan was able to assist you effectively. We appreciate your trust in us and are here for any future insurance needs. Let us know if there's anything else we can do for you!"