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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jordan Hinderliter

March 25, 2025

5  out of  5
rating by Jordan Hinderliter
"I recently switched to State Farm insurance. Dylan from the Sarah Shay agent has helped me with the switch and has continued to help with any questions I have. He does a fantastic job! I definitely recommend you give them a call!"
We responded:
"Thank you, Jordan, for sharing your experience! I'm happy to hear that Dylan has been able to assist you with your switch and any questions you have. Your recommendation means a lot to us. If you need anything else, feel free to reach out!"
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Jeffery Moman

February 21, 2025

5  out of  5
rating by Jeffery Moman
"I appreciate greatly Dylan‘s expertise as well as honesty in explaining everything about the policy and being so helpful and persistent as I am happy I finally answered his call lol. I saved much money and I would certainly recommend working with him to anyone and I will look forward to into the future 🙂👏👍"
We responded:
"Thank you, Jeffery, for sharing your experience! I'm delighted to know that Dylan's expertise and honesty made a positive impact on your policy decisions. It's fantastic to hear that you saved money and feel confident recommending our services. If you have any questions or need assistance in the future, don't hesitate to reach out. We're here to help!"
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Seth Malinee

February 6, 2025

5  out of  5
rating by Seth Malinee
"Dylan was committed to finding me great insurance at a better rate than I was paying before. Excellent customer service!"
We responded:
"Thank you, Seth, for sharing your experience! I'm glad Dylan was able to assist you in finding a better rate and provide excellent customer service. If you have any more questions or need further assistance, feel free to reach out to our office. We're here to help!"
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Laramie Chaffin

January 31, 2025

5  out of  5
rating by Laramie Chaffin
"Anjalee has been so helpful for over a year now I think time flys"
We responded:
"Laramie, thank you for your kind words. I'm happy to hear that Anjalee has been able to assist you with your policies. We appreciate your feedback and look forward to continuing to support you. - Sarah Shay - State Farm Insurance Agent, O'Fallon, MO"
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Caroline Hotchkiss

January 27, 2025

5  out of  5
rating by Caroline Hotchkiss
"I recently worked with Kari at State Farm to review my insurance needs, and I couldn't be happier with the experience. She was incredibly knowledgeable, patient, and took the time to understand my unique situation. She explained all of my options clearly and helped me find the best coverage at the most competitive price. I felt confident in her recommendations and appreciated her honesty and transparency throughout the process. I highly recommend Kari and State Farm to anyone looking for an insurance agent who truly cares about their clients!"
We responded:
"Caroline, thank you for sharing your positive experience with Kari! I'm happy to know that she was able to assist you with such care and expertise. It's wonderful to hear that you felt confident in her recommendations and appreciated her transparency. Your recommendation means a lot to us. If you have any further questions or need any other assistance, please don't hesitate to reach out."
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Mike Cule

January 25, 2025

5  out of  5
rating by Mike Cule
"Working with Anjalee is always a pleasure. She is very knowledgeable and professional. Always does a great job in getting back to you promptly with the answers you need. Highly recommend!"
We responded:
"I'm glad to hear that working with Anjalee has been a pleasure for you, Mike! Her knowledge and professionalism truly make a difference. It's wonderful to know she promptly provides the answers you need. Thank you for the high recommendation! If you ever have more questions or need assistance, feel free to reach out."
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Susan Rauh

January 23, 2025

5  out of  5
rating by Susan Rauh
"Great experience with all the agents at Sarah Shay at State Farm! Anjalee is always so courteous and helpful whenever we call!"
We responded:
"Thank you, Susan, for sharing your wonderful experience! I'm happy to know that Anjalee and the rest of the team have been courteous and helpful. We're here to assist you anytime you need us. If you have any questions or need further assistance, feel free to reach out!"
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justin johnson

January 21, 2025

5  out of  5
rating by justin johnson
"Anjelee is amazing and her service is always above and beyond what’s expected! I appreciate all she does and continues to do. State Farm take notice of her exceptional service!"
We responded:
"Thank you, Justin, for your wonderful feedback! I'm happy to hear that Anjelee consistently provides exceptional service. Her dedication truly makes a difference, and we're grateful to have her on our team."
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Michael Bailey

January 16, 2025

5  out of  5
rating by Michael Bailey
"Great people that make your insurance weds a breeze!!"
We responded:
"Thank you, Michael! I'm happy to know that our team has made your insurance needs easy to handle. We're here to assist you with any questions. Have a great day!"
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J. L.

January 14, 2025

5  out of  5
rating by J. L.
"Anjalee is our agent and she is responsive, warm, and helpful. I compared the quote between State Farm, Geico, and a broker, and State Farm offers best price for our situation. I do wish State Farm offered discount for physicians as many insurance providers do. I’m asked to leave a Google review and at this point, I am happy to give a 5 star review. The ultimate verdict for rating an insurance is the claim response and payout - I will update the review should we come to that point (though knock on wood let’s hope not!)."
We responded:
"Thank you, J. L., for sharing your experience! I'm glad to hear that Anjalee has been responsive and helpful. It's wonderful that you found our pricing competitive compared to others. We appreciate your feedback regarding discounts for physicians and will certainly take it into consideration. If you have any questions or need assistance in the future, please feel free to reach out to our office. We're here to help!"
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Josh Foster

January 9, 2025

5  out of  5
rating by Josh Foster
"Kari, at State farm was amazing today! Truly! Very helpful, kind, patient, and informational! I am grateful for her service"
We responded:
"Thank you, Josh, for sharing your experience! I'm so happy to hear that Kari provided such helpful, kind, and patient service. We're grateful to have her on our team. If you have any more questions or need assistance in the future, feel free to reach out!"
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Bernadette Sales

January 7, 2025

5  out of  5
rating by Bernadette Sales
"Me and my family just moved to MO and needed a state to state update for my car insurance. I googled the nearest State Farm Agent from my current address and found this office. I'm so glad that I called because Anjalee was so helpful and a delight to work with. She answered all of my questions. She made it so easy to update our car insurance and adding renter's policy. Great quotes too! Very affordable! I now have a go to person when I have questions about my policies."
We responded:
"Thank you, Bernadette, for sharing your experience! I'm happy to know that Anjalee was able to assist you and your family. It's wonderful to hear that you found our quotes affordable and that Anjalee made the process smooth for you. If you have any more questions or need further assistance, feel free to reach out to us anytime. We're here to help!"
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Raegan C.

January 3, 2025

5  out of  5
rating by Raegan C.
"Im a first time car buying so I’ve kind of been a fish out of water. Anjalee has truly been a LIFE SAVER through this entire process. She was so wonderful and helpful and made the insurance the easiest part of buying a new car. Can’t express my grade enough!!"
We responded:
"Thank you, Raegan, for sharing your experience! I'm so happy to hear that Anjalee was able to assist you and make the insurance process smooth and easy. If you have any more questions or need further assistance, feel free to reach out anytime!"
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James Fox

December 31, 2024

5  out of  5
rating by James Fox
"Working with Sarah Shay’s office has been a breeze—they’re knowledgeable, responsive, and always take the time to find the best solutions for my needs. I highly recommend their services for anyone looking for a personalized, reliable insurance agency!"
We responded:
"Thanks for sharing your positive experience, James! I'm glad to know that our office has been able to provide you with knowledgeable and responsive service. It's great to hear that you appreciate our efforts in finding the best solutions for your needs. If you ever have any questions or need further assistance, don't hesitate to reach out. We're here to help!"
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Kamryn Mennemeyer

December 31, 2024

5  out of  5
rating by Kamryn Mennemeyer
"Sarah is very helpful getting you insurance and good at making you feel like you’re at home!"
We responded:
"Thank you, Kamryn! I'm happy to know you felt at home while working with our office. It's wonderful to hear that you found the insurance process helpful. If you have any questions or need further assistance, feel free to reach out anytime."
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eduffey7

December 31, 2024

5  out of  5
rating by eduffey7
"Great service, all around fantastic agency!"
We responded:
"I'm glad you found our service and agency fantastic. If you ever have any questions or need assistance, feel free to reach out. We're here to help! Thanks for your feedback! "
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Jordan Colbert

December 31, 2024

5  out of  5
rating by Jordan Colbert
"Sarah and her team are the kindest, most caring people I have ever worked with. They make you feel like family instantly and truly care about your insurance needs!"
We responded:
"Jordan, thanks for your wonderful feedback! I'm happy to know that our team made you feel like family and that we could assist with your insurance needs. If you ever have more questions or need further assistance, we're here to help!"
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Timothy Havis

November 28, 2024

5  out of  5
rating by Timothy Havis
"I recently switched policy providers to State Farm and had the pleasure to work with Kari. I very much appreciated her flexibility with scheduling, thorough knowledge of the policies (both State Farms AND my previous provider). If you're looking to switch over, Kari is your agent! Thank you!"
We responded:
"Thank you, Timothy, for sharing your experience! I'm happy to hear that Kari was able to assist you so effectively. Her flexibility and thorough knowledge are indeed valuable assets to our team. If you have any further questions or need assistance in the future, don't hesitate to reach out. We're here to help!"
Profile photo of David Havis

David Havis

November 25, 2024

5  out of  5
rating by David Havis
"Kari Buttice has been very helpful switching my auto/rental insurance policies to State Farm. She's very professional and saved me a lot of money."
We responded:
"David, thank you for your wonderful review! I'm happy to hear that Kari was able to assist you with switching your insurance policies. It's great to know you found her professionalism and the savings she provided valuable. If you have any further questions or need assistance in the future, our office is here to help!"
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Deborah Eichelberger

November 20, 2024

5  out of  5
rating by Deborah Eichelberger
"Very Good, Sweet 👍Kari N Buttice Is the Best, Kindest and Great job 👍👍👍👍👍"
We responded:
"Deborah, Thank you so much for your kind words and positive feedback! I'm happy to know you had a good experience with us. If you ever need any assistance in the future, don't hesitate to reach out. - Sarah Shay - State Farm Insurance Agent, O'Fallon, MO"
Profile photo of Rylan Love

Rylan Love

November 19, 2024

5  out of  5
rating by Rylan Love
"I originally did not go forward with State Farm when they originally contacted me regarding my auto insurance. Just recently Kari reached out to me asking if she could see if they could do better and boy did they. I have much CHEAPER payments with much BETTER coverage. Customer service is a 10/10 and so is the overall experience. Kari is a rockstar and genuinely cares about the consumer. Thank y’all very much for your help!"
We responded:
"Rylan, thank you for sharing your experience! I'm glad Kari could assist you in finding better coverage at a more affordable rate. It's wonderful to know that you found our customer service top-notch and that Kari's dedication made a difference. We're always here to help with any future needs or questions. - Sarah Shay - State Farm Insurance Agent, O'Fallon, MO"
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BethAnne Martone

November 16, 2024

5  out of  5
rating by BethAnne Martone
"Kari was extremely thorough and patient as we completed multiple tasks! She compared our car insurance plans with what we previously had and made sure to get us better coverage at a better price. She walked us through switching our homeowners insurance, as well as adding a personal articles policy. She was SO helpful in explaining things and guiding us through this process :) she made something that, most would say, is not enjoyable- enjoyable!"
We responded:
"BethAnne, thank you for your wonderful review! I'm glad Kari could assist you so thoroughly and patiently. It's fantastic to know she helped you find better auto insurance coverage and guided you through switching your homeowners insurance and adding a personal articles policy. We strive to make the process as smooth and enjoyable as possible, and it's great to hear Kari succeeded in doing just that. If you have any further questions or need assistance in the future, our office is always here to help. - Sarah Shay - State Farm Insurance Agent, O'Fallon, MO"
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Earl Isaacs

November 15, 2024

5  out of  5
rating by Earl Isaacs
"Kari Buttice did an outstanding job assisting me every step of the way getting into the Safe Drive and Save App, I had struggled almost a month getting in to. She assisted me with getting my auto and renters insurance paid for. She was a delight to talk to and State Farm should consider Cloning her. (Smile)"
We responded:
"Earl, thank you for the fantastic 5-star rating! I'm happy you had a positive experience with our office. If you ever need assistance in the future, don't hesitate to reach out. - Sarah Shay - State Farm Insurance Agent, O'Fallon, MO"
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Latrice Smiley

October 23, 2024

5  out of  5
rating by Latrice Smiley
"Carrie did everything she came to take her and me and my family. She is amazing and wonderful. We need more like her."
We responded:
"Latrice, thank you for your wonderful review! I'm so happy to hear that Carrie took great care of you and your family. She truly is an amazing part of our team. We appreciate your kind words and are always here to help with any future needs. - Sarah Shay - State Farm Insurance Agent, O'Fallon, MO"
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Penny H.

October 9, 2024

5  out of  5
rating by Penny H.
"I recently relocated from Arizona and purchased a home. I contacted Sarah Shay’s State Farm office and spoke with Anjalee Wood. She was very nice and super-responsive and I had a competitive quote for both home and auto right away! She went over and above to contact my lender and other agents to make certain the policy met my needs. I would definitely recommend this office and Anjalee for their outstanding customer service!"
We responded:
"Thank you, Penny, for sharing your experience! I'm happy to hear that Anjalee provided you with such responsive and thorough service during your move. Ensuring that your home and auto policies met your needs is our priority. We appreciate your recommendation and look forward to assisting you with any further needs. - Sarah Shay - State Farm Insurance Agent, O'Fallon, MO"